Complaint Form

THE COMPANY has procedures in place, to deal with complaints effectively and fairly through a simple and equitable process. THE COMPANY ensures you that the approach are standardise and consistent. It is THE COMPANY’s policy to keep record of complaints, responses and any action taken so that THE COMPANY can improve and cater to your needs. Please be ensure that THE COMPANY keeps the record for six (6) years and should you wish to refer back on the matter, THE COMPANY will have it properly kept on record.

 

Signature Trust Ltd has dedicated complaint handling system to ensure all complaints received are reviewed and where necessary, actions are taken to address valid complaints on a timely manner. THE COMPANY has a log system to register all complaints received with the assignment of a reference number. Please read THE COMPANY’s Policies and Procedure in Complaint handling.

Please complete this form for ease of understanding your bad experience with THE COMPANY so that your complaint can be addressed in accordance with THE COMPANY’s Policies and Procedures in Complaint handling. Should you require assistance in completing this form, please do not hesitate to contact us.

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